Partner terms

Version 2026-10-01

These terms are between SEO Mates, operated by A Clebio Costa Bispo Publicidade Ltda (ABN 13 757 044 686), 232 Unley Rd, Unley SA 5061, Australia ("we", "us"), and the business that adds its card through our link ("you"). Plain English, no fine print: if anything is unclear, just ask us before you start.

1. What we do

We run a local website for your trade in your area and bring customer enquiries to it. While these terms are active, every enquiry from that website is sent to you and only you: phone calls are forwarded to your number, and text messages and web requests reach you by SMS and email. One business per trade, per area.

2. Free trial

You get the enquiries free for the trial period agreed with you (usually 2 weeks). Nothing is charged for enquiries received during the trial. Two days before it ends we send you a link to add your card. If you add it, enquiries keep coming without a break. If you don't, they stop at the end of the trial.

3. What you pay

No monthly fee and no setup fee. You pay a set price for each real enquiry sent to you.
Your price per enquiry is the one shown in our emails and on the card page before you add your card. As a founding partner you pay half of it for your first 3 paid months; after that the full price applies.
Prices are in the currency shown. We don't add GST or other taxes on top.
We may change the full price for the future with at least 30 days' written notice. You can stop at any time if you don't agree.

4. What counts as an enquiry

A real person getting in touch about a job:

a phone call you answer and talk on for at least 30 seconds;
a missed call where the caller waited at least 20 seconds or left a voicemail (you get a text with their number straight away);
a text message or a web request with a way to contact them.

These never count: spam, sales calls, robocalls, wrong numbers, very short calls, and the same person getting in touch again within 30 days (by phone, text or email).

5. Disputes: 48 hours

Every enquiry comes with a link to your enquiries page. If an enquiry wasn't a real customer, tap "Not a real job?" within 48 hours of receiving it and it comes off your bill straight away. We may review a dispute and put the enquiry back on the bill if it was clearly a real customer (for example, a conversation of several minutes about a job). If we do, we'll tell you why.

6. Monthly bill

On the 3rd of each month we email you the list of the previous month's enquiries and the total.
On the 5th we charge that total to your saved card (payments are processed by Stripe; we never see your full card number).
If a payment fails, we email you a link to update your card and try again. If it's still unpaid 7 days later, enquiries are paused until it's sorted, and then they come back to you straight away.

7. No lock-in

You can stop at any time by replying to any of our emails. Enquiries stop going to you the same day, and you pay only for the enquiries you received until then. We can end these terms with 14 days' notice, or straight away if a bill stays unpaid or the service is misused.

8. Your side

You hold the licences and insurance your work requires by law, and the work you do for customers is between you and them.
You'll do your best to answer or call back enquiries quickly. Customers who can't reach anyone go elsewhere.
We don't promise a number of enquiries. Some weeks are quieter than others, and you only pay for what you get.

9. Customer details

Customer details are sent to you only so you can reply to that customer about their job. Please don't use them for anything else. Our privacy policy explains how we handle personal information.

10. The legal part

Nothing in these terms takes away rights you have under the Australian Consumer Law (or similar laws where you are) that can't be excluded.
Otherwise, our total liability to you is limited to the amount you paid us in the 3 months before the claim.
These terms are governed by the laws of South Australia.

Questions? Contact us or reply to any of our emails.